Uploading Folders & Files
Can I Upgrade/Downgrade my account?
Uploading content from your computer to your hosting account can be accomplished in many different ways. Scroll down to read about some of the more common approaches to adding Files and Folders to your account:
Using the File Manager in cPanel
Using an FTP client such as Filezilla or Cyberduck
What are my FTP credentials?
Absolutely! You can do this at any point. You do not need to wait until the next billing period to make changes to your hosting plan. Our advice is to start small and upgrade when you need more space. You'll be pro-rated the difference between the two plans based on where in the billing cycle you...
Where did all my Disk Space go?
FTP cPanel Username & Password
When transferring large files using FTP, you'll be required to access your cPanel username/password separately. If you don't know these credentials offhand, you can easily access them through your Client Area Portal.
Click on My Accounts on the navigation bar, and s...
Sometimes you may find that you just plain need more disk space. Perhaps you're regularly uploading large files to build an online archive for a project or you work with video files that need to be stored locally. That being said we always encourage folks to diagnose the source of disk space issu...
Canceling your Rockaway Account
What is ID Protect?
International rules require that valid contact information—known as Whois—is available for every domain name. ID Protect cloaks your identity and provides proxy contact information in the Whois. ID Protect also reduces spam. In your cloaked Whois information, we provide a pro...
If you do not want to renew your account a the end of the billing cycle, your account will automatically be canceled after the 30-day grace period.
If you'd like to cancel early you can always do so in the client area by clicking on 'Services,' then clicking on your corresponding product you'd li...